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Sales & Support

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FAQ

Get answers to common questions about our products

Ordering & Delivery

All products are digital. Your license key, download link, and installation instructions are sent to your email — usually within 5–10 minutes. Nothing is physically shipped.

Check your spam or junk folder first. If it’s been over an hour and you still haven’t received it, contact our support team and we’ll resend it.

After completing your purchase, you’ll receive an email with your product details, license key, and download instructions.

Products & Licensing

Yes. Products sold through the store are intended to be legitimate software licenses supplied with activation instructions.

Device limits depend on the specific license. Check the product description before purchasing for the supported number of devices.

Most one-time purchase licenses are perpetual unless the individual product page states otherwise.

Payments & Security

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe.

Yes. All payments are SSL‑encrypted and handled by Stripe. We never see or store your full card details.

Yes. Because delivery is digital, you can purchase from anywhere in the world. If a product has regional restrictions, it will be clearly noted on the product page.

Refunds & Guarantees

Contact our support team. Most issues are fixed quickly. If we can’t resolve it, we’ll provide a replacement key or a full refund for defective keys.

We offer a 30‑day money‑back guarantee on unactivated licenses. Once a key has been activated, it cannot be refunded. For full details, see our Returns & Refund Policy.

Support

Every order includes step‑by‑step instructions. If you get stuck, our support team is happy to help — just email us.

Email us at support@softwarelicenseshop.com with your order number and a description of the issue. We reply within 24 hours.

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Need Help?

+1 585 213 5938