Save up to 20% on our products using the code
Save up to 20% on our products using the code
We offer a 30-day money-back guarantee, no questions asked, on every purchase, including perpetual software licenses and subscription-based software. If you are not satisfied for any reason, you may request a full refund within 30 days from the date of purchase.
For subscription products, the subscription period and any renewal or cancellation terms are explained on the relevant product page. This policy does not limit rights you may have under applicable law.
Email support@softwarelicenseshop.com with the subject line “Refund Request”;
Include your order number and the email address used at checkout;
That’s it. No forms, no phone calls, and no explanation required. Because all our products are digital, you do not need to return or mail any physical item.
We process refund requests during support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (New York time). Requests received outside these hours are handled on the next business day. We issue refunds within 1 business day after receiving your request and the order details needed to identify it.
If your license key is defective or fails to activate, you may request a full refund immediately — no questions asked — within the 30-day window. If you prefer, we can instead:
The choice between replacement and refund is always yours. You never have to accept assistance or a replacement if you want your money back within the 30-day window.
After the 30-day window: our standard money-back guarantee ends, except where applicable law requires otherwise. However, if a key we supplied fails to activate within 90 days of purchase, contact us and we will provide a free replacement key.
After a refund is issued, you must stop using the refunded product and, where applicable, uninstall the software and delete the supplied license key. Access to a refunded subscription may also end under the applicable software provider’s terms. We do not require proof of uninstallation or deletion, and we never delay or condition your refund on it.
If you have a problem, please contact us at support@softwarelicenseshop.com first. With a 30-day no-questions-asked guarantee, requesting a refund is usually simpler than a chargeback. Nothing in this policy limits any rights you have with your card issuer. If a chargeback on a delivered order is resolved in your favor, the post-refund usage obligations described in Section 6.4 apply to that purchase.
Operating Systems
+1 585 213 5938
